International Call Center Required "Quality Analyst" - Chandigarh

·         Designation – Quality Analyst

·         Location – Chandigarh

·         Salary- 12K – 18K

Eligibility

·         Qualification-  Post Graduate & Graduate 

·         Preferred –   Male & Female

·         Experience – 1year-2year

Roles & Responsibility:

·         To ensure team achieve productivity and quality roster adherence

·         Ensure the professional and ethical conduct of team members

·         Manage a large and diverse team of Quality working towards pre-defined targets

·         Responsible for maintaining discipline and absenteeism of team on the floor

·         Responsible for staff retention within the team

·         Ensure prompt and accurate service and achievement of targets

·         To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently