Job Description
Essential Duties and Responsibilities:
- Ability to handle inbound customer sales and service telephone calls.
- Ability to work in a fast-paced, multi-skill work environment.
- Ability to process continual workload for extended periods in assigned area.
- Ability to provide a consistently high level of quality customer service.
- Ability to process customer sales orders.
- Ability to maximize sales opportunities by offering customer upsells
- Timeliness and ability to adhere to assigned schedule segments.
- Ability to meet and sustain minimum performance, attendance, and behavioral standards.
- Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).
- Ability to remain current with new customer sales and service procedures.
- Ability to work flexible hours / overtime as required (including weekends).
- Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).
- Respond to customer inquires through inbound eMail contact from current and prospective customers.
Knowledge, Skills and Abilities:
- Graduate or Non-Graduate with very good english speaking skills
- Minimum of 25 words per minute typing speed
- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar
- Written Communications Spelling Skills, grammar and legible handwriting
- PC Skills Prior experience with computers and/or data entry
- Composure Ability to work in high paced environment and competently service customers
- Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours
- Customer Focus Oriented to serving the customer
- Ability to work independently as well as being a team player
- Multi-task oriented
- Sales Skills Prior experience preferred
- Problem Solving Skills
- Positive attitude
- Ability to work in a fast-paced, multi-skill work environment.
- Ability to process continual workload for extended periods in assigned area.
- Ability to provide a consistently high level of quality customer service.
- Ability to process customer sales orders.
- Ability to maximize sales opportunities by offering customer upsells
- Timeliness and ability to adhere to assigned schedule segments.
- Ability to meet and sustain minimum performance, attendance, and behavioral standards.
- Ability to navigate, lookup, and enter orders into the customer order entry system (via computer).
- Ability to remain current with new customer sales and service procedures.
- Ability to work flexible hours / overtime as required (including weekends).
- Ability to perform other duties such as outbound telephone, inbound email and white-mail services (when/if assigned).
- Respond to customer inquires through inbound eMail contact from current and prospective customers.
Knowledge, Skills and Abilities:
- Graduate or Non-Graduate with very good english speaking skills
- Minimum of 25 words per minute typing speed
- Oral Communication Skills Rate and clarity of speech, tone and inflection and grammar
- Written Communications Spelling Skills, grammar and legible handwriting
- PC Skills Prior experience with computers and/or data entry
- Composure Ability to work in high paced environment and competently service customers
- Adaptability Ability to handle change in routine or work rules and available to accommodate flexible work hours
- Customer Focus Oriented to serving the customer
- Ability to work independently as well as being a team player
- Multi-task oriented
- Sales Skills Prior experience preferred
- Problem Solving Skills
- Positive attitude
For Further Detail or Enquiry ,feel free to contact us at +9185280-60655,+91172-4667999
Interested Candidates of this job post can send their updated cv or resume at ksconsultants.chd@gmail.com
With detail of job profile that you are preferred.
You can check our blog for other upcoming job openings with www.ksconsultantschd.blogspot.in
Thanks and Regards,
K S Consultants
Chandigarh
Salary: 2,25,000 - 2,75,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
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